Returns Information - Shockwarehouse.com

1. Shock Warehouse is not responsible for parts installed incorrectly. Installations are limited by the Customer's own mechanical ability and training. If you are unsure about installation, please check with a professional mechanic and /or a repair manual.
2. We are not responsible for false or incorrect information supplied by a Customer that may result in the incorrect part being sold or purchased. The end Customer is believed to be competent and knowledgeable about their vehicle and it's parts. If you are unsure about information on your particular vehicle, please check with the vehicle's manufacturer.
3. Vehicles quoted and listed in our Online Catalog are presented to be a U.S. version vehicle, not a gray market / right hand drive model or export version. Shockwarehouse cannot guarantee fitment on non U.S. vehicles and will not accept returns for any vehicle originally sold outside of the United States.
4. Shock Warehouse is not responsible for manufacturer backorders. Shock manufacturers go on backorder on a daily basis leaving us unable to update the part numbers on the site in a timely fashion. If you suspect a number is on backorder please call us to see if it is available before you order.
5. Any delivery refused by the customer or undeliverable at the address supplied will be subject to a 30% (THIRTY PERCENT) restocking fee plus any shipping costs.
6. Shocks MUST be returned to the following address or the customer will be charged a 30% (THIRTY PERCENT) re-stock fee. If shocks are delivered to wrong address and cannot be retrieved by Shockwarehouse, no refund will be given.

ShockWarehouse
3433 NE 12 Terrace
Oakland Park, FL, 33334

Warranties on the products we distribute are the sole responsibility of the Shock Manufacturers and their respective policies. Shock Warehouse Inc. does not imply or give any warranty on products sold through this company, we are not a Manufacturer. Shock Manufacturer's warranties do not cover installation or removal fees, repairs, obsolete products no longer available, or shipping costs, which are the total responsibility of the product user and/or Consumer or Customer and the product Manufacturer.
ALL WARRANTY CLAIMS MUST USE OUR WARRANTY FORM

1 Used or installed products cannot be returned.
2 Returned products must be new.
3 New products returned are subject to a 20% restocking charge.
4 Custom made / fabricated parts cannot be returned.
5 Special Order parts cannot be returned. (Example: Nivomats, Suspension kits, special order coil overs, etc...)
6 Racing parts cannot be returned.
7 Items to be returned must be returned to us within 45 days of the purchase invoice date.
8 New items returned must be in good salable condition. If any hardware is missing, you will be charged the cost or replacing it.
9 Customers who received free shipping will be charged a $15 service fee upon return of product.
10. We reserve the right to refuse any product return or credit.

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In the case of returns for items that are incorrectly ordered by the customer, Shockwarehouse does not charge restocking or shipping fees if a replacement order is placed. We charge a $10 processing fee on all incorrect order returns, taken from the refund amount. All replacement orders will be charged in full at the time of fulfillment. Refunds will be given at the time the incorrectly ordered items are received according to Shockwarehouse's return policies. A reorder must be placed before return is refunded in order to avoid restocking fees.

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Shockwarehouse.com RGA Request Form

By filling in this form, you are only REQUESTING an RGA (Return Goods Authorization number).

You cannot return any product without an RGA number we have given you. Any shipment sent to us WITHOUT AN RGA may be REFUSED by our shipping department. Any shipment without an RGA delivered to our shipping department is considered trash and will be disposed of as such.

Order Number:	Required
First Name:	Required
Last Name:	Required
Email:	Required
Email Retype - Confirm:	Required
Phone Number:	Required
Address Line 1:
Address Line 2:
City:
State:
Zip Code:
Vehicle Make:
Vehicle Model:
Vehicle Year:
Vehicle Trim Level & Modifications:
Vehicle Suspension Lift/Lowering:
Vehicle Vin #:	Required
You are returning this part or parts because:
	I accidentally ordered the wrong parts.
	My mechanic does not have the proper training to install the part at this time.
	I no longer own the vehicle I purchased parts for.
	I found the item for a lower price at another store.

Please list the part or part numbers you want to return:
1.	Required
2.
3.
4.
5.

Additional Description:	(Maximum characters: 500) You have characters left.

	I accept the terms and conditions specified on this page. Required

If approved, an RGA number will be emailed to you. Be sure and mark the RGA clearly on the outside of the shipment for our shipping dept. to see. All returned items need to be individually inspected before a refund will be processed. Refunds can take up to THIRTY DAYS (30). Refunds are credited on the 15th and 30th of each month.

ShockWarehouse
3433 NE 12 Terrace
Oakland Park, Florida 33334