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Most of the units (but not all) that we sell have a Limited-Lifetime warranty offered by the manufacturer of the product. Although each company has slightly different criteria, they also have some of the same basic requirements.

The limited warranties set forth above do not cover normal wear and tear and are non-transferable.

A shock is designed to last around 50,000 miles, depending on driving style and road conditions. Shocks are a wear and tear item and are not designed to be used for the lifetime of a vehicle. Manufacturer warranties on shocks or struts cover defects such as leaking oil in the product. Reduced effectiveness due to age or use is normal and expected with a shock absorber and is not a fectory defect.

  1. Warranties are based on defects such as leaks and breaks during normal use.
  2. Again wear and tear are not covered. Do not call us with a warranty for 2 or 4 shocks. Those are wear and tear issues.
  3. Warranties are only processed as an exchange of a defective product for a new one. No refunds. Shipping on the returned item and the replacement are the responsibility of the customer and replacement orders will require a shipping & handling fee based on the weight of the product.
  4. Order number or original purchase receipt are required, Shockwarehouse is unable to process warranty requests based on purchases made at any other retailer.
  5. Shocks with broken shafts or mounts, dented or otherwise deformed bodies, or chips on the shock shaft will not be covered by manufacturer warranties, these breaks are the considered evidence of abuse or accident damage. See manufacturer warranty page for more information.
  6. Warranties do not cover bushings, mounts, nuts, washers, spacers, or other small parts.
  7. All warranties are provided by the manufacturer. Shockwarehouse does not imply or guarantee any warranty on the products sold. Warranty coverage offered by Shockwarehouse is an extension of the manufacturer's warranty. All warranty decisions are made by the manufacturer according to their requirements.
  8. Unless specifically noted, any modification to a vehicle's suspension (lifting, lowering, retrofits, upgrades, etc) will void the warranty on any shock or strut installed on the vehicle.
  9. Warranty claims need to be inspected by the manufacturer to determine viability and a replacement part will not be issued until this has been completed. This may take several weeks for processing.
  10. Warranties do not cover installation or removal fees, repairs, obsolete products no longer available, or shipping costs, which are the total responsibility of the product user.

 

Manufacturer Warranty Information

Quick Glance Product Warranty Information

  • Bilstein B6 4600 Heavy Duty Warranty- Limited Lifetime
  • Bilstein B6 4600 Comfort Warranty - Limited Lifetime
  • Bilstein B8 Sport Warranty - Limited Lifetime
  • Bilstein B4 OEM Replacement Touring Class Warranty - Limited Lifetime
  • Bilstein 5100 Warranty - Limited Lifetime
  • Bilstein 5125 Warranty - 90 Days
  • Bilstein 5150 Warranty - 90 Days
  • Bilstein 5160 Warranty - 90 Days
  • Bilstein 5165 Warranty - 90 Days
  • Bilstein PSS, PSS9 & PSS10 Kits Warranty - Limited Lifetime
  • Bilstein BTS and B12 Kits Warranty - Limited Lifetime
  • Bilstein B4 Air Suspension Warranty - 2 Years
  • Bilstein Race Shocks (9300, 9100, 7100, 6100) Warranty - 90 days
  • Koni Classic Black Warranty - Limited Lifetime
  • Koni Coilover Kit Warranty - Limited Lifetime
  • Koni FSD Gold Warranty - Limited Lifetime
  • Koni Special Red Warranty - Limited Lifetime
  • Koni Sport Yellow Warranty - Limited Lifetime
  • Koni Str.t Orange Warranty - Limited Lifetime
  • KYB Gasajust Warranty - Limited Lifetime
  • KYB Monomax Warranty - Limited Lifetime
  • KYB GR2/ Excel-G Warranty - Limited Lifetime
  • KYB AGX Warranty - Limited Lifetime
  • KYB Strut-Plus Warranty - 1 Year
  • KYB Steering Stabilizer Warranty - 1 Year
  • KYB Electronic Shocks and Struts Warranty - 180 Days
  • KYB Self Leveling & Nivomat Warranty - 180 Days
  • Eibach Shocks Warranty - Limited Lifetime
  • Eibach Springs Warranty - Limited Lifetime
  • Eibach Anti-Roll Kits Warranty - Limited Lifetime
  • Eibach Pro Spacers Warranty - Limited Lifetime
  • Eibach Pro Dampers Warranty - 2 Years
  • Eibach Pro-Street-S Warranty - 12 Months
  • Eibach Multi-Pro-R1 Warranty - 12 Months
  • Eibach Multi-Pro-R2 Warranty - 12 Months
  • Eibach Multi-Pro-Drag Warranty - 12 Months
  • Eibach Pro-Alignment Warranty - 12 Months
  • Eibach Drag-Launch Warranty - 12 Months
  • Timbren SES Warranty - Limited Lifetime
  • Timbren Axle-Less Trailer Suspensions Warranty - 5 Years
  • Timbren Silent Ride Trailer Suspensions Warranty - 5 Years
  • Timbren Dakota Air Trailer Suspensions Warranty - 5 Years
  • Timbren STi Trailer Suspensions Warranty - 5 Years
  • Tokico HTS Warranty - 3 Years
  • Tokico D-Spec Warranty - 3 Years
  • Tokico HP Series Warranty - 3 Years
  • Tokico Illumina Shock Kits Warranty - 3 Years
  • Tokico Trekmaster Shock Kits Warranty - 3 Years
  • Rancho 9000XL Warranty - Limited Lifetime
  • Rancho RS7000MT Warranty - Limited Lifetime
  • Rancho RS5000 Warranty - Limited Lifetime
  • Rancho QuickLift Warranty - Limited Lifetime
  • Rancho MyRide Controller Warranty - 2 Years/ 24,000 Miles
  • Rancho Rock Gear Warranty - 1 Year, 12,000 Miles
  • Rancho RS9000XL Extended Length Warranty - 90 Days
  • Rancho RS 9000XL Coilover Warranty - 90 Days
  • Monroe Quickstrut Warranty - Limited Lifetime
  • Monroe Sensatrac Warranty - Limited Lifetime
  • Monroe OESpectrum Warranty - Limited Lifetime
  • Monroe Reflex Warranty - Limited Lifetime
  • Monroe GasMagnums - Limited Lifetime
  • Monroe Sensatrac Loadleveler Warranty - No Warranty
  • Monroe Monromatic and Gasmatic Warranty- No Warranty
  • Monroe Airshock Warranty - No Warranty
  • Monroe Conversion kit Warranty - No Warranty
  • Monroe Trailer Kit Warranty - No Warranty
  • Mounts - No Warranty
  • Boot/Bumpstops - No Warranty
  • Arnott Shocks & Conversion Kits - See Individual Item Page
  • Any part referred to as a "Racing", "Offroad" or a "Competition" part by the shock manufacturer usually means they will not offer a warranty on it.

External Manufacturer Warranty Links

Bilstein | KYB | Monroe | Rancho | Eibach | Koni | Timbren

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Shockwarehouse.com RGA Request Form

By filling in this form, you are only REQUESTING an RGA (Return Goods Authorization number).

You cannot return any product without an RGA number we have given you. Any shipment sent to us WITHOUT AN RGA may be REFUSED by our shipping department. Any shipment without an RGA delivered to our shipping department is considered trash and will be disposed of as such.

 

Leave this field empty
Shockwarehouse Order Number:   Required
First Name:   Required
Last Name:   Required
Email:   Required
Email Retype - Confirm:   Required
Phone Number:   Required
Address Line 1:  Required
Address Line 2: 
City:  Required
State:  Required
Zip Code:  Required
Vehicle Make:  Required
Vehicle Model:  Required
Vehicle Year:  Required
Vehicle Trim Level:  Required
Vehicle Modifications: 
Vehicle Vin #:  Required
Vehicle Mileage At Time of Installation:  Required
Vehicle Current Mileage:  Required
Part # Under Warranty:  Required
Part Manufacturer:  Required
   
Reason for Warranty Request: 
(Maximum characters: 500)
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If approved, an RGA number will be emailed to you. Be sure and mark the RGA clearly on the outside of the shipment for our shipping dept. to see. All returned items need to be individually inspected before a warranty request will be processed.


ShockWarehouse
275 Nosef Dr
Batesville, MS 38606

Important Note: all Bilstein warranty claims MUST INCLUDE THE BILSTEIN WARRANTY CLAIM FORM. warranty submissions without the proper form included may be delayed or denied.

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Shockwarehouse.com
275 Nosef Dr, Batesville, MS 38606

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