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If you are reading
this page, you have probably received notification that your
order is being delayed because of incorrect or incomplete
order information. Our company prides itself on its stringent
security procedures which are far stricter and more sophisticated
than many other e-companies. Neither our employees nor our
managers are permitted to waive these procedures.
Our
Credit Card clearing house is one of the largest
in the world. Information provided to us by our customers
must exactly match the information provided to our clearing house by its
member banks/financial institutions. The verification process
is completely automated. Any incorrect or incomplete information
will bring up an error message which will result in the transaction
being denied or reversed. Your order may be cancelled unless
you take action to correct the problem. Below are the typical
messages received and the normal reasons for them:
- TRANSACTION
DECLINED:
a) Your bank has declined the transaction because there
is a typo in the card number or expiration date you entered
on the order form.
b) Your bank has declined the transaction because you have
a security feature activated on your card, and your bank
may require your permission (usually by a phone call) for
a transaction to be processed.
c) Your bank has declined a transaction because the card
has not been activated.
d) Your bank has declined the transaction because funds
were not available.
- ADDRESS VERIFICATION
UNAVAILABLE:
a)
Unable to verify your billing address information
because that information may not have been provided
to them by your Credit Card issuer.
OR
b) The information
you provided may not be the correct billing information
as asked for on the secure form.
OR
c) SHOCK WAREHOUSE cannot verify the information because
they refuse to
confirm the information to us for you.
Please . . . re-check
your order for accuracy, or check with your bank, and re-contact
us via e-mail with corrected information.
If you would
like to contact the Board Members of Shock Warehouse Inc.,
or would just like to comment about our website and services,
please use our quick and easy survey
form to help us better serve you in the future. The
information entered there is sent by email directly to
a Board Member for review, and is unavailable to Employees.
Shock Warehouse Inc.
4700 N. Dixie Highway, Ste. #16
Oakland Park, Florida 33334
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