Returns Information - Shockwarehouse.com

1. Shock Warehouse is not responsible for parts installed incorrectly. Installations are limited by the Customer's own mechanical ability and training. If you are unsure about installation, please check with a professional mechanic and /or a repair manual.
2. We are not responsible for false or incorrect information supplied by a Customer that may result in the incorrect part being sold or purchased. The end Customer is believed to be competent and knowledgeable about their vehicle and it's parts. If you are unsure about information on your particular vehicle, please check with the vehicle's manufacturer.
3. Vehicles quoted and listed in our Online Catalog are presented to be a U.S. version vehicle. Not a gray market / right hand drive model, or export version.
4. Shock Warehouse is not responsible for manufacturer backorders. Shock manufacturers go on backorder on a daily basis leaving us unable to update the part numbers on the site in a timely fashion. If you suspect a number is on backorder please call us to see if it is available before you order.
5. Shocks MUST be returned to the following address or the customer will be charged a 30% (THIRTY PERCENT) re-stock fee.

ShockWarehouse
4700 North Dixie Highway #16
Oakland Park, FL, 33334

Warranties on the products we distribute are the sole responsibility of the Shock Manufacturers and their respective policies. Shock Warehouse Inc. does not imply or give any warranty on products sold through this company, we are not a Manufacturer. Shock Manufacturer's warranties do not cover installation or removal fees, repairs, obsolete products no longer available, or shipping costs, which are the total responsibility of the product user and/or Consumer or Customer and the product Manufacturer. All warranties require an original proof of purchase. If you have a specific question about a warranty, please check with the product manufacturer. They have the final say over any warranty situations. Manufacturers in most cases require inspection and testing of parts for verification of a defect, and will not issue a replacement part until that has been done.

1 Used or installed products cannot be returned.
2 Returned products must be new.
3 New products returned are subject to a 20% restocking charge.
4 Custom made / fabricated parts cannot be returned.
5 Special Order parts cannot be returned. (Example: Nivomats, Suspension kits, special order coil overs, etc...)
6 Racing parts cannot be returned.
7 Items to be returned must be returned to us within 45 days of the purchase invoice date.
8 New items returned must be in good salable condition. If any hardware is missing, you will be charged the cost or replacing it.
9 Customers who received free shipping will be charged a $15 service fee upon return of product.
10. We reserve the right to refuse any product return or credit.

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Shockwarehouse.com RGA Request Form

By filling in this form, you are only REQUESTING an RGA (Return Goods Authorization number).

You cannot return any product without an RGA number we have given you. Any shipment sent to us WITHOUT AN RGA will be REFUSED by our shipping department.

Order Number:	Required
First Name:	Required
Last Name:	Required
Email:	Required
Email Retype - Confirm:	Required
Phone Number:	Required
Fax Number:
You are returning this part or parts because:
	I accidentally ordered the wrong parts.
	This is a product under warranty.
	My mechanic does not have the proper training to install the part at this time.

Please list the part or part numbers you want to return:
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If approved, an RGA number will be emailed to you. Be sure and mark the RGA clearly on the outside of the shipment for our shipping dept. to see. Refunds can take up to THIRTY DAYS (30). Refunds are credited on the 15th and 30th of each month.

ShockWarehouse
4700 North Dixie Highway #16
Oakland Park, FL, 33334