Does Shockwarehouse Price Match? Everything You Need to Know About Our Low-Price Guarantee
When you’re shopping for shocks, struts, or other suspension components, price matters. You want the best product for your vehicle, but you also want the best possible deal. That’s exactly why Shockwarehouse offers a price match guarantee on every product we sell.
If you find the same part listed at a qualifying competitor for less, we’ll match the price. There are no gimmicks or unnecessary complications, just the lowest qualifying price available.
In this guide, we’ll explain how the Shockwarehouse price match policy works, what qualifies, and how to submit a request. That way, you can purchase your suspension parts with confidence.
What Is the Shockwarehouse Price Match Guarantee?
Shockwarehouse is one of the largest online retailers of shocks, struts, and suspension components in the United States. We work directly with leading manufacturers, including Bilstein, FOX, KYB, Monroe, Rancho, KONI, Gabriel, and many more. These relationships allow us to offer competitive pricing across thousands of products.
Our price match guarantee is simple. If you find a lower advertised price on the exact same part from a qualifying competitor, we’ll match that price before your order ships.
We’re able to offer this guarantee because of our purchasing power and direct relationships with manufacturers. As one of the largest shock distributors in the country, we understand current inventory availability and how prices compare throughout the suspension market.
How to Request a Price Match
Requesting a price match from Shockwarehouse is straightforward:
- Find the product on Shockwarehouse.com. Note the exact manufacturer and part number.
- Locate the same part at a lower price. Find the identical product, with the same brand and part number, listed at a lower total price on a qualifying competitor’s website.
- Contact our team. Reach out through our Contact Us page or live chat. Include a link to the competing listing and the advertised price.
- Receive your matched quote. Our team will review the request and respond as quickly as possible with an eligible matched price.
It’s that easy. You won’t have to navigate a complicated process or wait days for an answer.
Price Match Requirements: What Qualifies?
To keep the process fair and straightforward, our price match guarantee includes several common-sense requirements.
The Part Must Be Identical
- Same manufacturer: The competing part must come from the same brand. For example, a Monroe shock can’t be price-matched against a KYB shock, even when both products fit the same vehicle.
- Same part number: The manufacturer’s part number must be an exact match. Similar part numbers aren’t enough because different products may have different lengths, specifications, mounting styles, or intended applications.
To qualify, the competing listing must feature the same brand and exact manufacturer part number.
The Competitor Must Be Legitimate
- Accredited distributors only: The competing website must be an accredited distributor of automotive parts and shocks.
- Marketplace listings aren’t eligible: General marketplaces such as Amazon don’t qualify because products may be sold by third-party sellers who aren’t authorized distributors.
- No wholesale-only pricing: Wholesale pricing isn’t eligible. Our guarantee applies to prices offered by retail competitors.
The Product Must Be Available
- In stock and ready to ship: The part must be brand new, currently in stock, and available for shipment from the competing retailer.
- No backordered products: Products listed as backordered, unavailable, discontinued, or out of stock aren’t eligible.
- Publicly advertised: The lower price must be publicly visible on the competitor’s website when you submit your request.
Private offers, email-only deals, and member-exclusive prices don’t qualify for a price match.
Total Cost Comparison
Shipping and handling charges are included in the comparison. We compare the total purchase cost, not just the advertised product price.
For example, a competitor might list a shock for $5 less while charging an additional $15 for shipping. In that situation, the competitor’s total price would be higher. All applicable shipping and handling fees must be included when comparing prices.
Timing and Policy Limits
- Submit the request before your order ships: Price match requests must be received before your Shockwarehouse order leaves our facility. Once the package is in transit, we can’t retroactively adjust the price.
- Discounts can’t be stacked: Competing coupon codes, loyalty rewards, rebates, or special promotional discounts can’t be included in the price match comparison.
- Standard advertised prices only: We match the competitor’s publicly advertised retail price.
- MAP pricing still applies: Some manufacturers establish a Minimum Advertised Price (MAP). When matching a price would violate MAP requirements, we’re unable to approve the request. These restrictions come from the manufacturer, not Shockwarehouse.
Why Does Shockwarehouse Have a Price Match Guarantee?
We’ve been in the suspension business for years, and our customers consistently tell us that three things matter most: finding the right part, receiving it quickly, and paying a fair price. Our price match guarantee directly supports that third priority.
Unlike big-box retailers and general automotive stores, we focus on suspension products. That specialization provides several important advantages:
- We purchase products in volume directly from manufacturers, helping us keep our everyday prices competitive.
- We regularly track suspension pricing across the market.
- We don’t inflate standard prices to create misleading or artificial sales.
- Our team understands the differences between similar products and part numbers.
The price match guarantee is designed to provide an additional layer of confidence. In most cases, you’ll find that Shockwarehouse already offers one of the lowest qualifying prices available.
Beyond Price: Why Customers Choose Shockwarehouse
Price is important, but it’s only one part of choosing the right suspension retailer. When you shop with Shockwarehouse, you also receive access to specialized support, an extensive product selection, and reliable shipping options.
Expert Suspension Support
Our team lives and breathes suspension. Whether you’re upgrading your truck with FOX 2.5 shocks, replacing worn struts on a daily driver, or improving a motorhome with SumoSprings, we can help you identify the correct components for your application.
Customers can contact us through live chat or by phone for personalized product and fitment assistance.
Massive Product Selection
Shockwarehouse carries thousands of shocks, struts, coilovers, steering stabilizers, helper springs, air springs, and suspension accessories from major manufacturers.
Whether you’re maintaining a commuter car, preparing a truck for towing, or upgrading an RV, there’s a strong chance we carry the suspension products you need.
Fast Shipping
Most in-stock orders placed before the daily cutoff ship the same or next business day. We work with FedEx, UPS, USPS, and DHL to deliver parts throughout the United States and to international customers.
Whether your order is heading to Tennessee or Tokyo, our team works to get it moving as quickly as possible.
Manufacturer Warranty Coverage
Many products available through Shockwarehouse include a manufacturer’s limited lifetime warranty. Warranty coverage varies by brand, product, application, and intended use.
If an eligible shock or suspension product fails under normal use, our team can help guide you through the manufacturer’s warranty process.
Hassle-Free Returns
Sometimes plans change, or a customer accidentally orders the wrong part. Our return process is designed to be straightforward, and our team is available to explain the steps and applicable return requirements.
Common Price Match Questions
Can I Request a Price Match After My Order Ships?
No. Price match requests must be submitted before your order ships. Once the package is in transit, we can’t retroactively adjust the purchase price.
Does Amazon Count as a Qualifying Competitor?
No. Amazon is a general marketplace rather than an accredited automotive suspension distributor. Many listings are created by third-party sellers who may not be authorized distributors for the advertised brand.
What If the Competitor’s Price Requires a Coupon or Promotional Code?
Shockwarehouse matches the competitor’s standard publicly advertised price. Coupon codes, loyalty rewards, rebates, private offers, and promotional discounts aren’t eligible for price-match comparisons.
Does the Price Match Apply to International Orders?
Our price match comparison includes the total cost of the order, including shipping. For international orders, the competing retailer’s total delivered cost must be lower than the Shockwarehouse total.
Additional charges that aren’t collected by the retailer, such as customs duties or local taxes, may be handled separately.
How Long Does It Take to Receive a Response?
Our team reviews price match requests as quickly as possible. Most requests submitted during regular business hours receive a response within the same business day.
Ready to Save? Here’s What to Do
When you’re shopping for shocks, struts, or suspension components, start your search at Shockwarehouse.com. There’s a good chance we already offer one of the best qualifying prices available.
However, if you find the same part advertised at a lower price by a qualifying competitor, don’t hesitate to contact our team. Make sure the competing listing features the same manufacturer, exact part number, current availability, and total delivered cost.
Our price match guarantee means you won’t have to wonder whether you’re receiving a fair deal. Combine competitive pricing with expert suspension support, fast shipping, and an industry-leading product selection, and it’s easy to understand why drivers, repair shops, and automotive professionals trust Shockwarehouse.
Contact the Shockwarehouse team today to submit a price-match request or to receive help finding the right suspension parts for your vehicle.
