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Free Shipping on orders over $95

45-Day Easy and Hassle-Free Return & Exchange Policy

Shockwarehouse, since 1986, sells only brand new, brand-name parts right from our warehouses via our manufacturers.  If your order arrives damaged, is missing hardware, appears used or pre-installed, or is incomplete in any way, please call us at 800-245-7469, chat with us online or email us

Shockwarehouse, via FedEx or UPS, will email you a return label and have the new items sent immediately in these situations.



Shockwarehouse will allow returns and exchanges inside of a 45-day window starting from the time of receipt by the customer. It is our sole goal to make sure you get the correct suspension parts.

  • Products must be new, unused, and in uninstalled condition for us to accept a return.
  • We do not accept installed parts, so be sure you have the correct part number(s) before attempting to install them on your vehicle.
  • Returned parts must contain all hardware.


EXCHANGES of your Suspension Parts

There will be no restocking fees. You will have to cover shipping cost on the new order. When Walter Johnson started Shockwarehouse in 1986, he stated our goal is to make sure that your first purchase is exactly correct for your needs and vehicle. Do not hesitate to contact us prior to your purchase through Live Chat or Email.


For a return or exchange, please fill out THIS FORM (located at the bottom of the page), and someone will be in touch with you in 1 business day. The typical turnaround for an exchange is 1-5 business days, from when we received the return shock. If you need your items immediately, you will be charged you for that order, and it will ship immediately. The original item will be refunded when it is received.


RETURNS Without an Exchange

Customer will pay a 10% Re-Stock Fee


Return Shipping Costs

Shipping costs - Shockwarehouse Responsibility

  • Items boxed incorrectly
  • Incorrect Item Sent
  • Damaged in Transit


Shipping Costs - Customer Responsibility

  • Incorrect Item Ordered
  • Order Error (Address, Vehicle Fitment)
  • Changed Mind




Returns Under Customer's Responsibility

We can provide a shipping label to make this process as easy as possible.

  • Below 50lbs - A $24.99 flat rate deducted from the refund for the return shipping.
  • Greater than 50lbs - 50lb+ packages are automatically labeled 'Oversize' by our couriers, and incur an additional $50 charge on top of the carrier calculated return shipping fee.

Returns Under Shockwarehouse Responsibility

  • Free, we will provide a return shipping label and ship the replacement parts for free.



You should expect to receive your refund within 5 business days of our warehouse receiving your return. The amount of time it takes for your refund to show up in your account varies by payment method, but typically takes 1-3 business days depending on your bank. You will also receive an email message confirming the refund.


International Orders

  • Orders are final, no returns are allowed.


Shockwarehouse is not responsible for parts installed incorrectly. Installations are limited by the Customer's own mechanical ability and training. If you are unsure about installation, please check with a professional mechanic and /or a repair manual.

  1. All parts and boxes must be in new, sale-ready condition. This includes superficial or aesthetic damage and any small parts included in the original sale. Any return that is not in sale-ready condition will be subject to additional fees or may be ineligible for return.


  2. We are not responsible for false or incorrect information supplied by a customer that results in the incorrect part being sold or purchased. The end customer is assumed to be competent and knowledgeable about their vehicle and its parts. If you are unsure about information on your particular vehicle, please check with the vehicle manufacturer.


  3. All vehicle fitments listed in the Shockwarehouse catalog are presented as normal consumer U.S. market vehicles. Military, fleet, gray market, right hand drive models, JDM, European spec, and export vehicles may use different suspension components. Shockwarehouse cannot guarantee fitment on non-U.S. vehicles and will not accept returns for any vehicle originally sold outside of the United States retail environment.


  4. Shockwarehouse is not responsible for manufacturer backorders. Shock manufacturers go on backorder on a daily basis leaving us unable to update the part numbers on the site in a timely fashion. If you suspect an item is on backorder or have an urgent need for your item please call us at 1-800-245-7469 to confirm stock availability before you purchase.


  5. Special order parts CANNOT be returned. (Example: special order coilovers, custom valved shocks, Nivomats, Universal Fitments. Please contact us via phone for assistance.


  6. Customers who order parts and cancel after orders have been processed and placed on order from the manufacturer may be subject to re-stock fees if the parts are non-stocking inventory items. The fee will be 10% of the parts ordered.


All returns need to shipped to:


Shockwarehouse Returns

275 Nosef Dr

Batesville, MS 38606


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