How to Track and Manage Your Order from Shockwarehouse
You just placed an order for new shocks, struts, or suspension parts from Shockwarehouse, and now you've received your shipping confirmation email with a tracking number. Great! But what happens next? What if you need to change the delivery address? What if you won't be home and want the package held at a facility? What if you just want a tighter delivery window so you can plan your install day?
Here's the good news: both FedEx and UPS offer free, powerful tools that put you in complete control of your delivery. In this guide, we'll walk you through exactly how to set them up and use them.
Why Can't Shockwarehouse Change My Delivery After It's Been Shipped?
This is one of the most common questions our customer service team receives. Once your order leaves our warehouse near Memphis, Tennessee, it is officially in the carrier's possession. At that point, Shockwarehouse cannot change the delivery address, hold the package, or reroute it.
This isn't a policy choice. It's how carrier logistics work. FedEx and UPS require the recipient, that's you, to authorize any delivery changes through their secure online tools. This protects your package from unauthorized redirects and ensures you have full control.
The good news? Setting up these tools takes about two minutes, and they work for all your deliveries, not just orders from Shockwarehouse.
FedEx Delivery Manager: Your Free Delivery Control Center
If your order ships via FedEx, which is common for Shockwarehouse orders, FedEx Delivery Manager is your best friend.
What You Can Do with FedEx Delivery Manager
- Redirect packages to a different address, which is great if you're at the shop instead of home
- Hold packages at a FedEx location for secure pickup on your schedule
- Schedule a specific delivery date or time window
- Request signature release so packages can be left without you being home
- Leave delivery instructions, such as "leave at side door" or "put in garage"
- Get real-time delivery alerts via text or email
- Set vacation holds when you're out of town
How to Sign Up
- Visit the FedEx website
- Create a free FedEx account, or sign in if you already have one.
- Verify your address. FedEx will send a verification code.
- Start managing your deliveries immediately!
The whole process takes about two minutes. Once set up, FedEx Delivery Manager automatically detects all incoming FedEx packages to your verified address.
Pro Tips for FedEx Delivery Manager
- Download the FedEx app on your phone for on-the-go management
- Enable push notifications so you know the moment your shocks are out for delivery
- Set up a FedEx Hold at Location if you frequently miss deliveries. You can pick up packages at a nearby Walgreens, Dollar General, or FedEx Office
UPS My Choice: Free Package Management from UPS
Some Shockwarehouse orders ship via UPS. UPS My Choice gives you similar control over your UPS deliveries.
What You Can Do with UPS My Choice
- Redirect packages to a UPS Access Point® or another address
- Reschedule delivery to a more convenient day
- Authorize shipment release so packages can be left without a signature
- Get estimated delivery windows, often down to a 2-hour window
- Leave specific instructions for the UPS driver
- Set up delivery alerts via text, email, or the UPS app
- View your delivery calendar with all incoming UPS packages at a glance
How to Sign Up
- Visit the UPS website
- Create a free UPS account.
- Verify your identity and address.
- Start managing your UPS deliveries right away!
Like FedEx Delivery Manager, UPS My Choice is free and works for all UPS deliveries to your verified address.
Pro Tips for UPS My Choice
- The UPS app is one of the best delivery management apps available. It offers real-time map tracking, photo confirmation, and instant redirect options
- UPS Access Points, found in many local businesses like CVS and Michaels, are a great alternative if you're not home during delivery hours
- Premium features are available for a small annual fee if you need more redirect options, but the free tier handles most needs
What About USPS Packages?
Occasionally, smaller orders or accessories may ship via USPS. If that's the case, you can sign up for USPS Informed Delivery, a free service that shows you images of incoming mail and packages and lets you manage delivery preferences.
How to Tell Which Carrier Is Shipping Your Order
Your shipping confirmation email from Shockwarehouse will include:
- The carrier name, such as FedEx, UPS, or USPS
- Your tracking number. Click it to go directly to the carrier's tracking page
- An estimated delivery date
If you're not sure which carrier your order is shipping with, check the tracking number format:
- FedEx: Usually 12-15 digits, starts with a number
- UPS: Starts with "1Z" followed by letters and numbers
- USPS: Usually 20+ digits
Common Delivery Questions
Can I change my delivery address after placing my order?
If your order hasn't shipped yet, contact our customer service team and we may be able to update the address. Once the package is in transit, you'll need to use FedEx Delivery Manager or UPS My Choice to redirect it.
My package says "delivered," but I don't have it. What do I do?
First, check around your property, including porches, side doors, and garages, and check with neighbors. FedEx and UPS drivers sometimes leave packages in safe spots. If you still can't locate it after checking, contact our customer service team, and we'll open an investigation with the carrier.
Can I schedule delivery for a weekend?
FedEx and UPS do deliver on Saturdays in many areas. Use your Delivery Manager or My Choice account to check available delivery options for your specific package.
What if I need to return the shocks?
For returns, visit our Returns & Exchanges page to initiate the process. FedEx Delivery Manager and UPS My Choice are for incoming deliveries only.
The Bottom Line
Don't wait until your shocks are in transit to set up package management. Create your free FedEx Delivery Manager and UPS My Choice accounts today so you're ready the moment your order ships. It takes two minutes, costs nothing, and gives you complete control over every delivery that comes to your door.
Ready to shop? Browse our full selection of shocks, struts, and suspension parts at Shockwarehouse.com.
