Found a Mistake After Checkout? Act Quickly
You placed your order, then spotted the detail you missed. Maybe you chose a stock-height shock for a lowered truck. Maybe your vehicle has factory air leveling, but the part you ordered excludes it. You might have entered the wrong shipping address.
These mistakes happen. If your order hasn’t shipped, contact ShockWarehouse as soon as you notice the problem. The team can review your request and tell you whether there’s still time to change the order. Wait for confirmation before assuming the change went through.
Step 1: Call About Your Order
Call 1-954-202-6229 or 1-800-245-7469 as soon as possible. You can also text the toll-free number. Check the contact page for current hours and contact options.
Explain the mistake before placing another order. Otherwise, both orders could ship, leaving you to arrange a return. If you want to cancel the order, you must request cancellation by phone. Whether an order change or cancellation is possible depends on its fulfillment status, so ask the team to confirm the outcome.
Step 2: Have the Right Details Ready
Give the team enough information to find your order and review the correction in one conversation:
- Order number: Have your confirmation email ready.
- Part number and quantity: Identify what you ordered and what you believe you need instead.
- Vehicle details: Share the year, make, model, drivetrain, and any relevant suspension options. Include lift or lowering details if applicable.
- Address correction: Provide the complete shipping address, including the unit number and ZIP code.
- Contact information: Give the correct email address or phone number if either was entered incorrectly.
If you’re unsure which replacement part fits, say so. A fitment check is more useful than guessing at another part number. You can also review why a vehicle lookup may show several different options.
What Might Be Changed Before Shipping?
Part Numbers and Quantities
If you selected the wrong part or ordered the wrong number of shocks, ask whether the order can be updated. The team can check the replacement part, availability, and any price difference. Some orders move through fulfillment quickly, so a requested change isn’t complete until ShockWarehouse confirms it.
Shipping Address and Contact Details
Report a wrong shipping address immediately. Include the full corrected address rather than only the street name or ZIP code. If you entered the wrong email address, ask the team to correct that too, so you can receive order updates.
Once an order ships, address changes become more complicated. See what to do if your shocks are headed to the wrong address for the next steps.
Order Cancellation
If you no longer want the order, call and request cancellation directly. ShockWarehouse’s contact page specifies that cancellation requests must be made by phone. Ask for confirmation before placing a replacement order.
Check These Fitment Details Before Requesting a Replacement
Two shocks can look similar while serving different applications. When you contact the team, mention any detail that could affect fitment:
- Front versus rear position, and left versus right where applicable
- Two-wheel drive versus four-wheel drive
- Factory air leveling or electronic suspension
- Stock ride height versus a lift or lowering setup
- Single rear wheel versus dual rear wheel
- Mounting style, hardware, and product listing exclusions
For a lifted or lowered vehicle, provide the actual suspension setup instead of relying on the lift height alone. Motorhome shoppers should identify the chassis as well as the coach. Those details help the team check the correct application before another part goes out.
What If the Wrong Shocks Have Already Shipped?
Once the package ships, an order edit may no longer be possible. If the parts are wrong, start with the ShockWarehouse return request form. Don’t install the shocks to see whether they work. Returned parts must be new and unused, with the original packaging and included hardware.
You can request an exchange or place a new order for the correct parts if you need them sooner. ShockWarehouse’s return and exchange guide explains the options, eligibility rules, shipping costs, and any applicable fees. For an eligible return, the published policy says the refund is processed within five business days after the warehouse receives it. Your payment provider may take another one to three business days to show the credit.
International orders are final and cannot be returned. If you’re ordering from outside the United States, confirm the part numbers and shipping details before checkout.
How to Avoid Ordering the Wrong Shocks Next Time
- Read the full product title. The drivetrain, suspension option, and exclusion notes may appear near the end.
- Confirm your vehicle’s suspension. Factory air leveling and electronic systems can change which parts fit.
- Check lift or lowering details. Don’t assume a stock-height shock fits a modified vehicle.
- Review the part number and quantity. Confirm whether the listing is for one shock or a set.
- Ask before checkout if fitment is unclear. Have your vehicle and suspension details ready when you contact the team.
Get Help With Your Order
If you ordered the wrong shocks, contact ShockWarehouse right away with your order number and the correction you need. The team can check whether your order can still be changed. If it has shipped, they can direct you to the return or exchange process. Call 1-954-202-6229 or 1-800-245-7469, and use the contact page to check current hours.
